I have a new bluetooth mouse connected as well, but I've been told multiple times that the mouse won't interfere with the dongle's signal. Neither pair of headphones showed up while my computer searched. I tried the "add bluetooth and other device" under the bluetooth tab in settings. I tried pairing a different set of bluetooth headphones I have to the dongle.
I looked in the "more bluetooth options" link under "bluetooth and other devices" tab and check-marked "allow bluetooth devices to find this PC." Still doesn't work. I looked in device manager to see if it was showing in there.
I looked in settings/devices/bluetooth and other devices to see if the device was showing and if Bluetooth was on. I turned off all other connections my headphones remembered. I checked to see if the dongle software is up to date. I restarted the computer after the dongle updated its drivers. This is what I've done so far and other pertinent info:
According to the instructions, I just need to plug the dongle in, let windows download the drivers and I should be good to go. So, I bought a Bluetooth dongle (Insignia NS-PCY5BMA). Now the wire port is broken and I'm trying to find a way to use the headphones with my computer without buying a brand new expensive pair of headphones. The headphones came with a wire port in it so I just connected my headphones to my speakers and was fine. I bought a pair of $300 Sony headphones, about a year ago, for the noise cancellation but fell in love with the quality of the sound. My computer is 3 years old, pre-made and did not come bluetooth capable. why my bluetooth headphones aren't pairing to the new bluetooth dongle I just bought.